Frequently Asked Questions
Q. When does Debt Relief Team begin settling my debt?
A. Once you have fully retained our services, your creditors will be notified immediately and Debt Relief Team will begin the settlement process. However, we can only settle a debt once the full funds are available in your settlement account.
Q. If I miss a monthly payment to Debt Relief Team, will I be dropped from your program?
A. No. Simply call our customer service department and we will arrange payment over the phone. It is understandable that circumstances may arise and we will help you get back on track with your payment schedule.
Q. How do I find out the progress of my debt settlement?
A. You can call us at (866) 797-1890 Monday thru Friday from 8am - 5pm PST to speak with a representative.
Q. I have a flexible monthly income. Can I still participate in the program?
A. Yes. Our fees and payment schedule is on a client-by-client basis. We will figure an affordable and simple plan for your unique situation.
Q. Are my creditors going to continue to call me?
A. No. We notify your creditors of our representation and serve them with a cease and desist immediately upon your enrollment. If you continue to get calls, you can notify our customer service department or email us and let us know the number you are receiving calls from. Upon your notification we will immediately resend a cease and desist to that creditor via Priority Mail.
Q. Will my creditors continue to contact me by mail?
A. Your creditors may also attempt to correspond with you by mail,however, you will then immediately contact Debt Relief Team and report this correspondence. We will handle all of your creditors and collectors on your behalf.
Q. Will this program have a negative effect on my credit?
A. If you are already behind on your bills then you will probably not see any significant drop in your credit score. If you are current on your bills at this time then your credit will definitely be adversely affected. Debt Settlement is designed to assist people like you in getting out of debt, not incurring new debt. Regardless of what any other company tells you, the only way to get out of debt without negatively affecting your credit rating is by paying your bills as per your original agreement with your creditor.
Q. Why should I use Debt Relief Team Consumer Services to settle my debts as opposed to handling it myself?
A. Our team has extensive experience in negotiating debt and working with creditors. We have an impeccable relationship with creditors and collection agencies, who are usually unwavering in negotiating with the consumer directly. Our team has extensive knowledge in consumer debt and the Fair Credit Reporting Act, as well as the Fair Debt Collection Practices Act. Furthermore, we are the only company in the industry that offers a full, unconditional 30 day Money Back Guarantee, as well as a full Service Guarantee for the duration of your enrollment.
Q. Who do I call if I have a question about the program or a problem with a creditor?
A. You can talk directly you own personal account representative whenever you need to discuss a problem or concern. Unlike most companies you will be dealing with the same account representative for the duration of your enrollment who is familiar with your personal account needs.
Q. Do I have to include all of my creditors into the program for settlement?
A. No. We recommend that you keep open at least one credit card. Any accounts that are included in the settlement will have to be closed immediately. Creditors won't settle accounts that are still open. You should keep one credit card open for emergency use only.
Q. How long will it take for me to become debt free?
A. It typically takes about 18-36 months after we've negotiated the total amount of your debt down to 40% or less. This includes all fees. However, if could be much sooner depending on your individual situation.
Q. How much does this program cost?
A. Our Debt Settlement Program costs are based on an individual basis and are determined by a Debt Relief Team Representative and you. Your monthly payment will be determined by what you can comfortably afford, and is based upon your level of debt, income, and living expenses.
Q. What if my creditors won't settle?
A. You will be refunded the Service Fee associated with that account, however there are very few circumstances where a creditor will refuse to settle. As with any negotiation, there are offers and counter-offers and given time, and in the majority of cases a settlement is reached. Creditors realize that settlement is in their best interest because if a debtor files for bankruptcy, most times the creditor will be left with nothing.
Q. Will Debt Relief Team stop late fees and interest from accruing on my accounts?
A. Debt Relief Team cannot stop a creditor from adding interest or late fees to an account. However, your individual program will reflect those fees and/or interest, and is incorporated into the Settlement Program. Because we negotiate the debt down to a fraction of what you owe, your savings are far greater than any interest or late fees that could accrue.
